Warranty provisions

A Fog Cannon from PROTECT is a safe and reliable high quality product, which is developed and manufactured in Denmark. Therefore we have the following warranty provisions:

24 months warranty
PROTECT provides a 24-months' warranty for defects in the products. The period is calculated from the time the product leaves the production site.

12 months warranty
PROTECT provides a 12-months' warranty on additional equipment, spare parts and repair work.

Exceptions
The warranty does not include fog fluid, batteries (consumer goods) carriage costs and ordinary wear and tear.

The warranty does not apply if a product has not been installed in accordance with the manual accompanying each product; If
the customer has used non-original parts; or if technicians or the end user has used non-original fog fluid.

Repairs
During the warranty period, the customer may send in defective products to PROTECT in order for PROTECT to take remedial action.

The warranty includes replacement of defect parts by new or used parts with the same functions as well as internal working
hours for PROTECT.

In case of repair of the products, the customer shall complete the Repair/Spare Parts Report prepared by PROTECT, which report can be obtained by the customer by contacting PROTECT. The report must accompany the products which the repair regards and must specify the serial number (serial numbers are stated on the invoice and on the product).

General condition
For closer definition of warranty, customer and delivery time please read the general terms of sales and delivery which can be obtained from this page.

See general terms of sales and delivery (PDF)

Obtain warranty certificate and registration with the
       authorities (PDF)

Get extra 12 months warranty on a new-installed Fog
       Cannon (to be filled out by the fitter)